MST CK70

Return & Exchange Policy Summary:

Custom Orders:

Our body kits are custom-made to order. Customers can cancel within three business days of the order for a refund, minus a 5% transaction fee. We start production quickly, typically within two business days, so please reach out with any concerns before production begins.

Post-Delivery Returns:

Once the product is shipped, refunds are generally not allowed. If a return is accepted under exceptional circumstances, the product must be returned in its original condition to our factory for inspection. Customers are responsible for return shipping costs, and refunds will only cover the product's cost excluding any shipping fees.

Non-Refundable Items:

Custom orders that have entered production are subject to a 50% refund due to the bespoke nature of these products. Cancellations after production commencement are not eligible for a full refund.

Damage and Installation:

Products require professional installation. Any issues resulting from improper installation or handling are not covered by refunds. Any visible damage upon delivery should be reported immediately.

General Policy:

Our policies apply to all transactions made through the Robot Craftsman EU website or directly invoiced. The policy covers specific stipulations regarding product characteristics and the importance of professional installation to avoid complications.

By purchasing, you acknowledge the terms of our policy. This ensures a clear understanding, helping us maintain high standards of service and customer satisfaction.