Below FAQ are some common concerns of our customers before purchasing.
If you have other questions, please just send it to info@robotworks.co.uk.
- All
- General Questions
- Additional Questions
Need Help?
If we aren’t available, drop us an email and we will get back to you the next working day!
General Questions
Currently we don't have any finance packages available, but watch this space!
In most cases, your parts will be made to order. The manufacturing of parts takes roughly 10 working days. Please appreciate that production time can differ dependant on our manufacturers backlog, sometimes you will have to wait longer than 10 working days. Dry-Carbon parts can take around 25-30 Days
After that delivery normally takes about 5 working days to most parts of the world. If we have stock of the parts you are after, it would take about a week for you to receive the goods after placing your order.
If your goods are being shipped via sea, delivery will take about 30 - 45 days. Larger items such as bonnets bumpers & bodykits would be sent via sea. This method INCLUDES import fees
If you are a UK based customer and are interested in an installation service please contact us for further information. Probodyworx in Southwell is our chosen installer for OnAir, Robot Widebody Kits & other items
We recommend professional installation of our parts. If you have any struggles with installation, please contact us for advice.
Some of our product listings offer choices between different styles, such as matte or forged carbon. If a specific listing does not present these options, please contact us, and we will confirm whether you can obtain that carbon part in another pattern or finish.
Special carbon includes
- Kevlar
- Blue Tint Carbon
- Purple Tint Carbon
- Hex Weave Carbon
Additional Questions
Body shops are known to break items during installation. If damage is not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.
Body shops are known to lose items while items are "just sitting there", or "never touched them". If missing items are not identified AT TIME OF DELIVERY, please TAKE YOUR COMPLAINT TO THE BODYSHOP.
Compensation covers:
Damage incurred during transit.
Damage noted at the time of delivery.
Items lost during transit.
Insurance does not cover:
Items lost after delivery. This includes situations such as "I was not home," "I did not sign for it," "It was left outside," or "It was delivered to the wrong address."
Damages found after the items have been delivered.
Claims for damage will be declined if discovered after the carrier has completed delivery.
Failure to inspect the item at the time of delivery, with common scenarios including "I was not home," "the driver was in a hurry," "the driver did not allow inspection," or "someone else accepted delivery."
Failure by a third-party receiver to inspect at the time of delivery, such as "received by someone at the body shop" or "left at the front desk."
We use all of this evidence to put a claim in with the delivery company, this money can then be used to pay for additional repairs or for a new item to be sent. This is a worse case scenario and we will do everything we can to avoid this happening. Fortunately FRP parts can easily be repaired by competent bodyshops
Unfortunately, we cannot confirm if any of our products will affect your warranty as companies will have their own policies. We would advise speaking to your warranty/finance company or your dealership regarding these questions.