Shipping and Delivery

This page explains how your order is produced, shipped and delivered. Because our parts are made to order, please read the production and delivery timescales below before ordering. The individual product page will always confirm the shipping method for that specific item, so please check it as well.

Production Times

Your parts are manufactured specifically for you once you order, so there is a production period before anything ships. Typical production times are:

• FRP parts: around 15 working days.
• Carbon and partial carbon parts: around 20 to 25 working days.

These are typical guides rather than guarantees, and larger or more complex kits can take a little longer. The estimated time for your specific item is shown on its product page or available from us on request.

Shipping Methods

We ship worldwide. The method that applies to your item is shown on the product page, and small items and full kits are handled a little differently.

• Sea Freight, Delivered Duty Paid (DDP): our standard method for full kits. Import duties and taxes are already included, delivery is door to door, and there is nothing further for you to pay on arrival. Sea freight is typically free and is the most affordable option, though it takes longer than air.
• Air Freight: used as standard for small items such as spoilers and canards, which arrive in around 10 working days in total. Full kits ship by sea freight as standard but can be upgraded to air freight on request, see below. For air freight, import duties and taxes are generally payable by you and are confirmed for your item or quoted when you request an upgrade.

Understanding DDP and DDU

• DDP (Delivered Duty Paid) means we have paid the import duties and taxes for you. The price you pay is the price you pay, with no customs charges on delivery.
• DDU (Delivered Duty Unpaid) means duties and taxes are not included, and your local customs or carrier will collect them from you before or on delivery. These charges are set by your country, not by us.

If you are ever unsure which applies to you, please contact us before ordering and we will confirm.

Upgrading Your Kit to Air Freight

Full kits ship by sea freight as standard. If you would like your kit faster, you can upgrade to air freight. Please contact us and we will quote you for the two methods available:

• Air freight to your local airport: we fly the kit to your nearest airport. You then arrange a local customs broker, pay the clearance fees and pay any customs and duties. This is the more affordable of the two air options.
• Direct courier (such as UPS or DHL): we send the kit straight to your door by courier. You pay customs and duties on arrival, but there is no broker to arrange. This is the most expensive option, and also the fastest and most hassle free.

As a simple guide to cost: sea freight is the cheapest, air freight to your local airport is the next step up, and direct courier air freight is the most expensive but the quickest and most convenient.

Delivery Times

Once your order has been produced and dispatched, typical transit times are:

• Air freight, small items such as spoilers and canards: around 10 working days in total.
• Air freight, upgraded kits: faster than sea freight, with exact timescales confirmed when we quote your upgrade.
• Sea freight: approximately 30 to 50 days, varying by destination country.

Delivery estimates are guidance, not guarantees, as transit and customs are outside our direct control. For clarity, the maximum delivery windows from the dispatch date are up to 60 days for air freight and up to 120 days for sea freight. A refund or replacement for a lost shipment cannot be issued until the applicable window has passed and a loss claim has been filed and processed with the carrier. All shipments are insured against loss.

Tracking Your Order

Once your order ships we will provide tracking details so you can follow its progress. If your tracking does not update for an extended period, please contact us and we will investigate with the carrier.

Customs and Import Charges

For DDP (sea freight) orders, duties and taxes are included and there is nothing more to pay. For DDU (air freight) orders, all import duties, taxes and customs charges are your responsibility and are set by your destination country.

• If you fail to complete customs clearance, pay import duties, or collect your parcel, the item may be returned to us or destroyed by the carrier.
• Items returned because of a clearance failure will incur the carrier's return charges, which will be deducted from any refund.
• Items destroyed by the carrier because of a clearance failure are not eligible for a refund.
• We are not liable for delays, seizures or losses caused by customs authorities in the destination country.

Delivery, Inspection and Damage

Please inspect your delivery on arrival, before signing where possible. If there is any visible damage to the packaging or item, or anything is missing, note it with the driver and report it to us immediately, and in any case no later than 24 hours after delivery. Carriers reject claims for transit damage that is not reported straight away. Do not install a damaged item. Full details of what to send us are in our Refund and Return Policy.

Delivery Address and Failed Delivery

Please make sure your delivery address is complete and correct at checkout. Orders that are returned or delayed because of an incorrect address, a refused delivery, or an uncollected parcel may incur additional carrier charges, which will be your responsibility. If you need to change your address, contact us as soon as possible, as we may not be able to make changes once an order has shipped.

Orders That Have Not Arrived

If your order has not arrived within the maximum window for its shipping method, please contact us and we will investigate and, where needed, begin a loss claim with the carrier. We ask for your patience while this process is completed, as claims can take time. We will always keep you updated and do our best to get things resolved.

Contact Us

• Email: info@robotworks.co.uk
• Phone: 01858 555583
• Address: 45 North End, Hallaton, LE16 8UJ, United Kingdom