Important

For custom-forged products, returns or exchanges under the 7-day no-reason policy are not accepted once production begins. If you have any concerns, contact customer service immediately. After receiving your deposit, we’ll provide a design preview within 3 working days.

Production

Production takes approximately 25 days (some finishes may take longer). You’ll need to pay either in full or a 50% deposit to start production. We’ll ship once full payment is received.

Refund and Return Policy

We want you to be happy with your purchase, and we will always work with you to put things right. This policy explains how returns, refunds, cancellations and delivery issues are handled for orders placed through the Robot Bodykits website or by direct invoice. It is written in accordance with the laws of England and Wales and forms part of our Terms of Sale. By placing an order you confirm that you have read, understood and agreed to these terms.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Where the law gives you a stronger right than this policy, the law applies.

Please Read First, Our Products Are Made To Order

Almost everything we sell is made to order. When you place an order, your parts are manufactured specifically for you at our production facility and then shipped to you. We do not hold most items in stock, and once production has begun the manufacturing cost is committed.

Because of this, we can only offer limited cancellations and returns. We are not trying to make things difficult, we simply ask that you order carefully. Before ordering, please double check your vehicle's exact model, generation, chassis code and year against the fitment shown on the product page, and contact us if you are unsure. We are always happy to confirm fitment before you buy.

As items are produced to order, lead times vary by product. Estimated production and delivery timescales are shown on the product page or available on request, and are provided as guidance rather than a guarantee.

How We Resolve Problems

If something is not right, please contact us first and we will always try to find a fair solution. Depending on the issue, that might mean a repair, a replacement part, help arranging professional rectification, a partial refund or price reduction while you keep the item, or a full refund where that is the right outcome.

In many cases, particularly for minor issues, we may offer you a partial refund or price reduction so you can keep the part and have it finished or corrected locally, rather than sending it back. This is often faster and easier for everyone, and it is usually our preferred way to resolve things. Any resolution of this kind is agreed with you directly. Where we do agree a partial refund in place of a return, that settles the matter for that issue.

None of this affects your statutory rights where an item is faulty, not as described, or not fit for purpose.

Cancelling An Order

Cancellation requests must be sent to us in writing at info@robotworks.co.uk. A cancellation is not confirmed until we acknowledge it in writing. Because we usually begin production within two business days of your order, please contact us as soon as possible.

Before production begins

• You may cancel for a refund, less a 5% payment processing fee, which covers non-refundable card and transaction charges.
• Shipping costs already paid are non-refundable, including where shipping is built into the product price.

After production has begun (made to order items)

• Made to order parts are produced specifically for you and generally cannot be cancelled once manufacturing has started.
• Where we are able to cancel at our discretion, a charge of up to 50% applies to cover committed manufacturing costs, plus the 5% processing fee.
• Deposits on custom or bespoke orders are non-refundable once production has begun.

After dispatch

• Once an order has shipped it cannot be recalled or cancelled in transit. Please see Returns below.

Returns And Change Of Mind

Because our parts are made to order, they are exempt from the standard 14 day distance selling cancellation right, and we are generally unable to accept returns simply for a change of mind. If you have any doubt about your choice, please ask us before ordering.

For any item that is not made to order and is held in stock, your statutory right to cancel within 14 days of delivery applies. Such items must be returned unused, uninstalled and in original condition and packaging, at your own cost.

Where we do accept a return, the following always applies:

• Returns must be approved by us in writing first. Unauthorised returns will be refused.
• Items must be unused, uninstalled, unmodified, and in their original packaging with all hardware and accessories.
• Return shipping is at your cost and must be sent tracked and insured. We are not responsible for items lost or damaged on their way back to us.
• Refunds are issued only after the item is received and inspected, to the original payment method. Shipping costs are non-refundable.

Damaged In Transit, Report Immediately

All shipments are insured, but carriers will reject claims for transit damage that is not reported straight away. If there is a delay, they will treat it as damage caused after delivery. To protect your claim:

• Inspect your delivery on arrival, before signing where possible. If there is any visible damage to the packaging or item, or anything is missing, note it with the driver and report it to us immediately, and in any case no later than 24 hours after delivery.
• Do not install, modify or attempt to repair a damaged item. Doing so will void the claim. Leave it in its packaging and contact us.
• Send us clear photos showing the damaged area from several angles, the whole item, the internal protective packaging, the external packaging, and the shipping label.

Some parts, such as FRP components, can be repaired by a professional body shop, and in those cases we may offer a partial refund toward the repair. We will always do our best to support you through any remediation or insurance process. Insurance claims can take several weeks to conclude through the carrier.

Fitment

All of our parts are designed to be fitted by a qualified professional. If a part genuinely does not fit, we will put it right, but we need to establish that first, so we ask for the following before offering a resolution:

• Clear photos of the fitment issue from several angles.
• Photos of the vehicle showing the model and chassis the part is being fitted to.
• The name, contact number and address of the professional installer.

If you do not already have a trusted installer, we are happy to recommend a professional who is familiar with our products.

OnAir Air Suspension

• Uninstalled systems may be returned within 30 days of delivery, or the minimum period required by law if that is longer, provided they are complete, unused and in original condition and packaging. Return shipping is at your cost, and the cancellation and restocking terms above apply.
• Once installed, OnAir systems cannot be returned.
• If any issue arises with your OnAir system after installation, contact us and we will do our best to resolve it for you, working with you and the manufacturer toward a solution.

Warranties

Where a product is covered by a manufacturer warranty, that warranty applies. If you believe you have a genuine manufacturing defect, contact us with photos and details and we will help you raise and progress a claim with the manufacturer. Warranties do not cover damage caused by improper or non professional installation, misuse, accident, road use, or normal wear and tear.

Sponsored And Heavily Discounted Items

Parts supplied under a sponsorship arrangement or at a heavily discounted price are provided on that basis and carry no warranty. Standard cancellation, change of mind and return terms do not apply to these items. If you have received a part through a sponsorship or discounted arrangement, please refer to our Sponsorship page for full details of the terms that apply. Any statutory rights that apply to you as a consumer are unaffected.

Product Characteristics (FRP And Composite Parts)

FRP (Fibre Reinforced Polymer) and similar composite parts can show natural resin characteristics, such as minor surface imperfections. These are inherent to the material, are not product defects, and are easily addressed by a professional body shop during preparation and painting. Refunds are not issued on the basis of these normal characteristics. For full detail on the normal characteristics of every material we supply, please see our Material Characteristics page.

Delivery Times And Non Arrival

Delivery estimates are guidance, not guarantees. Maximum delivery windows from the dispatch date are:

• Air freight: up to 60 days
• Sea freight: up to 120 days

If your order has not arrived within the applicable window, contact us and we will investigate with the carrier. All shipments are insured against loss. Please note that a refund or replacement cannot be issued until the maximum window has passed and a loss claim has been filed and processed with the carrier, which can take time. We ask for your patience while this is completed.

Customs And Import Charges

For air freight (DDU) orders, import duties, taxes and customs charges in the destination country are your responsibility and are not included in the product or shipping price. For sea freight (DDP) orders, these are already included.

• If you fail to complete customs clearance, pay import duties, or collect your parcel, the item may be returned to us or destroyed by the carrier.
• Items returned because of a clearance failure will incur the carrier's return charges, which will be deducted from any refund.
• Items destroyed by the carrier because of a clearance failure are not eligible for a refund.
• We are not liable for delays, seizures or losses caused by customs authorities in the destination country.

If you are unsure about duties or customs in your country, please check with your local customs authority before ordering.

Faulty Or Incorrect Items, Your Statutory Rights

If we send you the wrong item, or an item that is faulty or not as described, you are protected under the Consumer Rights Act 2015 and we will make it right at no cost to you, by repair, replacement, price reduction or refund as appropriate. Please report the issue with photos of the item, the packaging and the shipping label as soon as you notice it. This is separate from, and unaffected by, our change of mind and made to order terms above.

Order Verification

We carry out quality checks on every kit before dispatch and photograph parts prior to shipping, so we hold a documented record of each product's condition when it leaves us.

Business And Trade Customers

The consumer cancellation and change of mind rights described in this policy apply to consumers buying for personal use. Business and trade purchases are made on our standard commercial terms, and the statutory consumer rights above do not apply to them. If you are buying as a business, please contact us before ordering if you need anything clarified.

Chargebacks And Payment Disputes

We keep detailed records of every transaction, communication, tracking event and delivery confirmation, and we would always rather resolve any issue with you directly. Please contact us first. Raising a chargeback or payment dispute before contacting us, on an order delivered as described, is treated as a breach of these terms.

• If a dispute is filed, any pending refund is suspended until the dispute is resolved.
• We will contest unjustified disputes and provide the payment provider with our full order, tracking, delivery and communication evidence.
• Filing a dispute does not speed up any refund and may result in the claim being declined.
• Customers who file disputes on orders delivered as described may be declined for future orders.

Where you pay by PayPal or a similar service, please use it responsibly. Misusing buyer protection processes or making false claims may have legal consequences.

When We May Decline A Request

We reserve the right to refuse a return, exchange or refund where:

• The item has been used, installed, dry fitted, modified, painted, wrapped, trimmed or damaged after receipt.
• Transit damage or a shortage was not reported immediately on delivery.
• A change of mind request is made on a made to order item, or the item is no longer in original, resaleable condition.
• You ordered the wrong item in error, for example the wrong model, generation or variant. This is treated as a change of mind, and made to order items remain non returnable.
• The item was returned without prior written approval.
• There is evidence of fraud, abuse, or repeated irregular return activity.

Product Use Disclaimer

The products sold on this website, including those supplied by our partners, are designed exclusively for racing and competition use and are not intended for road use or public highways. Any use must comply with the rules of officially sanctioned motorsport events. It is the buyer's responsibility to ensure compliance with all applicable laws and regulations in their country. Tyre Wall Stickers Ltd t/a Robot Bodykits makes no representations or warranties regarding the legality or suitability of these products for road use, and the buyer assumes all associated risks and responsibilities.

Limitation Of Liability

While we stand behind the quality of our products and service, Robot Bodykits and its parent company Tyre Wall Stickers Limited shall not be liable for indirect, incidental, consequential, special or exemplary damages arising out of or related to any transaction, except where such liability cannot be excluded by law.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes arising from transactions with us fall under the jurisdiction of the courts of England and Wales.

Contact Us

We value the trust our customers place in us, and our aim is always a fair resolution. Please get in touch with any question or concern before taking any other action:

• Email: info@robotworks.co.uk
• Phone: 01858 555583
• Address: 45 North End, Hallaton, LE16 8UJ, United Kingdom

Registered company: Tyre Wall Stickers Limited T/A Robot Bodykits. Company No. 09373841. VAT No. 400 2442 65. For details of how we handle your data, please see our Privacy Policy.