Important

For custom-forged products, returns or exchanges under the 7-day no-reason policy are not accepted once production begins. If you have any concerns, contact customer service immediately. After receiving your deposit, we’ll provide a design preview within 3 working days.

Production

Production takes approximately 25 days (some finishes may take longer). You’ll need to pay either in full or a 50% deposit to start production. We’ll ship once full payment is received.

Returns, Refunds and Cancellations Policy

Tyre Wall Stickers Limited trading as Robot Bodykits

Last updated: September 2026

We supply specialist aftermarket styling and performance parts. We want our customers to understand the purchasing process, the professional fitting work involved, and how returns and fitment queries are handled.

This policy applies to consumer orders placed through www.robotbodykits.com or via direct invoice. Nothing in this policy excludes or limits your statutory rights under applicable consumer protection law.

1. Before You Order & Bespoke Finished Products

Many of our specialist products are manufactured directly after purchase and shipped from our partner facilities. Manufacturing items to order allows us to offer an extensive catalogue without inflated storage costs.

• Aftermarket Nature: Unless explicitly stated otherwise, our composite bodykits and panels are aftermarket parts, not OEM replacement panels. They require professional bodyshop preparation, trial fitting, and adjustment.

• Customer Verification: Before ordering, you must verify your vehicle’s exact model, generation, chassis code, year, and variant. Ordering the incorrect version for your vehicle is treated as a customer error / change-of-mind matter.

• Custom Finishes & Bespoke Classification: Selecting material and finish options (including FRP, Partial Carbon, Full Carbon, Gloss Carbon, Matte Carbon, or Forged Carbon) classifies your order as a Bespoke / Tailored Product made to your specifications. Production begins immediately upon order confirmation. Bespoke orders cannot be cancelled or returned once factory manufacturing or material layering has commenced.

2. Statutory 14-Day Cancellation Rights (Standard Uncustomised Items)

For standard, off-the-shelf, non-bespoke web purchases delivered within the UK/EU, consumer customers have a statutory right to cancel within 14 days of receiving the final item of an order.

• Cancellation Notice: You must submit a clear, written cancellation request to info@robotworks.co.uk within the 14-day window stating your order number.

• Return Deadline: Once notified, you must dispatch the goods back to our UK address within 14 days at your own expense.

• Production Status: Because standard made-to-order items enter factory queues rapidly, submitting a cancellation request after production or dispatch has begun means the order must continue through the freight process and be returned under Section 3.

3. Return Shipping & Freight Costs

Where you exercise a statutory change-of-mind cancellation right, you are fully responsible for arranging and paying for return freight to our UK address.

• Free Shipping Exclusions: Where free standard outward shipping was included in your purchase price, we will refund the initial purchase amount upon valid cancellation. However, we do not arrange, cover, or subsidise return freight for change-of-mind returns.

• Estimated Return Freight Costs: Due to the large volume, weight, and fragile nature of automotive body panels, return freight via specialist pallet or freight services cannot be handled by standard postal services. Return freight within the UK typically ranges between £80 and £250+ per pallet/box, depending on size and location. International return shipping costs significantly more. You accept full responsibility for these courier costs when initiating a return.

• Return Address: All returns must be delivered directly to our Leicestershire depot:

  Robot Bodykits

  45 North End, Hallaton, LE16 8UJ, United Kingdom

• No Direct Factory Returns: You will never be asked to ship returns directly back to China. However, you must arrange insured freight to our UK depot.

4. Handling, Inspection, and Deductions in Value

You may inspect goods upon arrival to establish their nature and characteristics, equivalent to how you would examine an item in a retail shop.

• Unaltered Condition: Products must be returned unused, undamaged, and complete with all original hardware, brackets, and accessories.

• Prohibited Actions Before Return: Any item that has been drilled, cut, sanded, filled, primed, painted, wrapped, bonded, trimmed, or altered in any way is considered permanently modified.

• Deduction in Value: If an item is returned damaged or diminished in value as a result of handling beyond what is necessary to establish its nature (including test-fitting scratches, chipped gelcoats, or altered mounting points), we reserve the right to deduct up to 100% of the product’s value from your refund to cover our loss.

5. Fair Resolution & Goodwill Partial Refunds

We consider ourselves a reasonable, practical, and customer-focused business. We recognize that international freight for large body panels can be extremely expensive, carbon emissions from cross-border returns are wasteful, and minor fitment adjustments are a normal part of aftermarket bodywork.

• Fair Resolutions First: Where an issue arises, we will always work openly and fairly with you to find a practical solution rather than jumping straight to a costly full return.

• Partial Refunds & Repair Contributions: In many scenarios—especially for international orders—we may offer a mutually agreed partial refund or a bodyshop labor contribution so you can keep the part and have minor prep work completed locally.

• Mutual Agreement: Partial refunds are voluntary goodwill offers that protect both parties from excessive return freight expenses and delays. Accepting a partial refund settles the specific concern raised while allowing you to keep the product.

6. International Orders (Outside the UK / EU)

For customers ordering from outside the UK and European Union:

• Final Sale Terms: Overseas purchases are subject to commercial terms. Due to international logistics, import taxes, and high transit risks, change-of-mind cancellations and returns are not accepted once an international order has entered production or dispatched.

• Import Clearance & Refused Deliveries: You are responsible for local import duties, taxes, and customs clearance procedures in your destination country. If a package is returned or abandoned because you failed to pay local import charges or provide clearance details, all direct return freight charges, customs fees, and carrier penalties will be deducted from any eligible refund.

7. Professional Installation & Trial Fitting Requirements

Due to the handmade nature of composite automotive parts (such as FRP and Carbon Fibre), panels do not install like flexible plastic OEM bumpers and require experienced bodyshop installation.

• Installer Qualifications: Installation must be performed by a professional automotive bodyshop experienced in composite aftermarket bodykits. DIY installation or general mechanic fitting does not meet professional installation requirements.

• Dry Trial Fitting: Installers must perform a complete dry trial fit on the unpainted, unaltered vehicle before undertaking any prep work, trimming, or painting.

• Stop-Work Mandate: If your installer encounters a fitment discrepancy during dry trial fitting, work must cease immediately. Contact info@robotworks.co.uk with visual evidence before taking any further action.

• Loss of Claim: We are not liable for bodyshop labor fees, paint costs, or prep expenses. Proceeding to trim, drill, prime, or paint a panel that does not fit correctly invalidates any fitment claim or defect rejection.

8. Reporting Faults, Damage, or Fitment Issues

If your shipment arrives damaged or you suspect a genuine manufacturing defect:

• Reporting Timeframe: You must inspect your delivery immediately. Visible transit damage or missing components should be reported to info@robotworks.co.uk within 24 to 48 hours of delivery, accompanied by clear photos of the outer box, shipping labels, and affected parts.

• Fitment Concern Submissions: To submit a fitment claim, you must provide:

  1. High-resolution photos showing the part dry-fitted to the vehicle from multiple angles.

  2. Vehicle details (VIN, chassis code, and any existing aftermarket modifications).

  3. The professional bodyshop’s contact information and written assessment.

• Remedies: Where a genuine non-conformity or fault is verified, we will arrange a repair, replacement, partial refund, or return in accordance with your statutory rights under the Consumer Rights Act 2015.

9. Contact Details & Cancellation Notice

Tyre Wall Stickers Limited trading as Robot Bodykits

Email: info@robotworks.co.uk

Phone: 01858 555583

Address: 45 North End, Hallaton, LE16 8UJ, United Kingdom

Company Number: 09373841 | VAT Number: 400 2442 65

(To cancel an uncustomised standard purchase within 14 days, email info@robotworks.co.uk stating your full name, order number, part details, and delivery date).