Material Infomation

Our parts are handmade, made to order aftermarket components. Like all quality aftermarket parts, they carry natural characteristics that come from how the materials are made and finished. These characteristics are completely normal, they are not faults or defects, and they are expected as part of the preparation and fitting process. Please read this before ordering so you know what to expect.

Carbon Fibre Types

We supply carbon fibre parts in two constructions:

• Dry carbon fibre, also known as prepreg carbon. These are the same thing. The material is pre impregnated with resin and cured under heat and pressure. Prepreg carbon is lighter and stronger than wet laid carbon, for a light, premium, high quality part.
• High temperature wet laid carbon. A strong, high quality carbon construction laid and cured under heat, offered as a more cost effective option. Some join lines in the carbon may appear on complex shapes.

Please note that on prepreg carbon bonnets there will be a join line down the centre of the panel. Prepreg carbon sheets are only produced in certain sizes, so a large panel such as a bonnet is made from more than one sheet, which leaves a visible join in the middle. This is normal and expected on prepreg bonnets and is not a defect.

Natural characteristics of carbon parts include:

• The weave pattern can vary slightly across a part and between parts. Small variations in weave direction, alignment or overlap at edges and complex curves are normal for hand laid carbon.
• A clear coat is applied over the weave. Very small pinholes, tiny specks or minor surface points can occur in the clear and can be polished or corrected by a professional detailer or body shop.
• Carbon should be protected from prolonged UV exposure and cared for like any clear coated finish, as it will weather over time if left exposed.

Finishes And Options

By default, our carbon parts are supplied in a gloss finish. The following finish options are available at an additional cost on top of the base price:

• Gloss carbon: standard finish, included as default.
• Matte carbon: additional 10%.
• Forged carbon: additional 20%.
• Matte forged carbon: additional 25%.

Forged carbon has a random marbled pattern. No two parts are identical, and the pattern, flow and density will differ from piece to piece and from any photographs shown. This is the nature of the material and is part of its appeal.

FRP Or Fibreglass

• FRP (Fibre Reinforced Polymer) parts are supplied primed or in gel coat and are always intended to be prepared and painted before use. They are not a finished product as delivered.
• Natural resin characteristics such as minor surface waviness, small imperfections, light pinholes or slight contour variation are normal and are easily addressed by a professional body shop during preparation and painting.
• Some sanding, filling and prep work is a standard and expected part of fitting FRP parts. This is normal bodywork preparation, not a defect.

PP Or Plastic Parts

• PP (Polypropylene) parts, such as some bumpers and lips, are flexible by design. This flexibility is intentional and helps with fitment and durability.
• PP requires a plastic primer or adhesion promoter before painting. Skipping this step can cause paint adhesion problems, which are not covered by us.

Widebody Kits

• Widebody kits require cutting and modification of the vehicle's front and rear quarter panels so that the wider arches and wider wheels can be fitted.
• This is permanent bodywork that must be carried out by a qualified professional. Cutting the quarter panels is a normal and necessary part of installing a widebody kit, and it cannot be avoided. Please make sure you understand this before ordering a widebody kit.

Fitment And Adjustment

• Aftermarket parts are not factory panels. Slight variances from original equipment tolerances are normal, and minor trimming, adjustment, drilling or alignment during professional fitting should be expected.
• Always test fit the part before painting or finishing. Once a part has been painted, wrapped, trimmed, bonded or otherwise modified, it is considered accepted and cannot be returned.

Handling, Protection And Storage

• Parts may arrive with a light protective wax, film or release agent residue from manufacturing. This is normal and cleans off easily during preparation.
• Store parts flat, supported and out of direct sunlight until they are fitted. Composite parts can flex or distort if stored badly or left leaning under their own weight.

All of the above are normal characteristics of high quality handmade composite parts and are not grounds for a refund. Genuine manufacturing faults, incorrect items and transit damage are of course covered, please see our Refund and Return Policy for how those are handled. If you are ever unsure about anything before ordering, contact us and we will be glad to help.

Shipping and Delivery Policy

10 Nov 2026 

This policy explains how your order is produced, checked, shipped and delivered, and your responsibilities for customs clearance and import charges. The shipping method and estimated timescale for your item are shown on its product page or confirmed in your quotation before you buy. Cancellations and change-of-mind returns are covered in our Refund and Return Policy.

Production times

Our parts are made after you order, so please allow for both production time and transit time. Typical production times are:

• FRP parts: approximately 15 working days
• Carbon and partial carbon parts: approximately 20–25 working days

Larger or more complex kits may take longer, and any different estimate will be shown on the product page or confirmed before purchase. If we become aware of a significant delay, we will contact you with an update.

Quality checks and photographs before dispatch

Every part is checked and photographed before dispatch to confirm it meets our quality standards and to record its condition when it leaves us. We keep these photographs to support investigations into reported damage, delivery issues and insurance claims. They do not replace your right to inspect the goods on arrival or affect your rights if goods arrive damaged, faulty or not as described.

Shipping methods

We ship worldwide. The method available for your item and any shipping charge are shown before you order.

Sea freight, Delivered Duty Paid (DDP). Our standard method for full kits, delivered door to door. Import duties, import taxes and the agreed customs clearance charges are included in your price, so you will not be asked to pay them on arrival. Sea freight is usually included in the price of full kits. If you are asked to pay import charges on a DDP order, contact us promptly so we can investigate.

Air freight, duties not included (DDU). Our standard method for smaller items, and available as an upgrade for some full kits. Unless your quotation or order expressly says air freight is DDP, import duties, taxes and carrier or customs clearance charges are not included and you must pay them separately.

Air freight upgrades for full kits. Please ask us for a quotation before ordering. Options may include:

• Air freight to your local airport: you arrange collection, any local customs broker, customs clearance and payment of duties, taxes and fees. Airports and brokers often charge daily storage, which can build up quickly, so please be ready to clear and collect promptly. Storage charges are your responsibility.
• Direct courier (such as DHL or UPS): delivered to your address. The courier generally handles clearance, but you must provide any information required and pay the duties, taxes and clearance charges.

The service, price and responsibility for import charges will be confirmed before you accept an upgrade.

Transit times

Transit time starts when your order is dispatched and is in addition to production time.

Typical times are estimates, not guaranteed delivery dates, and customs inspections, clearance procedures or transport disruption can extend them. A shipment is not treated as lost until the maximum delivery window has passed. If you need delivery by a particular date, contact us before ordering so we can confirm whether we can agree to it.

Delivery addresses and arrangements

Please provide a complete and accurate delivery address, a working phone number and an email address you check. We check your address and the available shipping options before placing your order with the manufacturer. If we cannot deliver to your destination, we will offer an alternative where possible or cancel the order with a full refund, as set out in our Refund and Return Policy.

We cannot ship freight to PO boxes. Deliveries to freight forwarders or parcel-forwarding addresses are at your own risk, and our responsibility ends when the goods are delivered to that address.

Large kits are usually delivered by pallet or freight vehicle to the kerbside or ground floor only. Please make sure someone is available to receive the delivery and help unload it, as drivers may not be able to carry heavy or bulky items.

If you need to correct your address, contact us as soon as possible; changes may not be possible once shipping has been arranged. If an incorrect or incomplete address you supplied causes extra delivery or return costs, we may recover the reasonable, documented costs, and will explain any charge first.

Tracking, delays and lost shipments

We will send tracking details when your order ships. Please monitor tracking and contact us promptly if your shipment seems delayed, clearance is pending or tracking hasn't updated for an extended period. We will investigate with the carrier and keep you updated.

Where we arrange delivery to a consumer, the goods remain our responsibility until they come into your physical possession or that of someone you nominate, except where the law provides otherwise. All shipments are insured. If your order has not arrived within the maximum delivery window, we will open a loss claim with the carrier. Where you are legally entitled to a refund or replacement, we will not make you wait for that claim to settle.

Customs, duties and inspections

For DDP orders, the agreed import duties, taxes and clearance charges are included in your price. For all other orders, you are responsible for import duties, import taxes and carrier, broker or customs clearance charges, which are in addition to the product price and shipping. Government charges are set by your country, and carrier and broker charges by the provider. Please check likely charges and import requirements with your local customs authority or broker before ordering.

You must:

• respond promptly to genuine requests from the carrier, customs authority or broker
• provide the information and documents reasonably needed for clearance
• pay the charges you are responsible for within the deadline given
• accept delivery or arrange collection as the service requires

If tracking shows clearance or payment is pending but you haven't received a request, contact the carrier or us promptly. We remain responsible for providing accurate shipping and customs documents.

Customs authorities may inspect any shipment, DDP or not, open its packaging or request documents before release. These checks are outside our control and may extend delivery times. We will provide any documents and help reasonably required from us. A customs inspection or delay does not, by itself, mean a shipment is lost or entitle you to a refund or replacement.

Unpaid charges, refused and uncollected deliveries

If you do not pay the import charges you are responsible for, provide information needed for clearance, or accept or collect your shipment, the carrier or customs may hold, return or destroy the goods. When we learn of a clearance problem, we will try to contact you and explain any deadline we know of; these deadlines can be short.

Where this is your responsibility, and to the extent the law allows, you are responsible for the reasonable, documented losses it causes, such as unrecoverable carriage, return freight, storage, customs or brokerage charges, duties or taxes charged to us, and disposal costs. We will deduct these from any refund, which means you may lose up to the full amount paid. We will limit these losses where we can, take account of anything we recover, never charge the same loss twice, and give you an itemised breakdown.

If goods are returned in good condition, we will explain the options and any extra costs before reshipping. If they are destroyed or cannot be recovered, we will not provide a free replacement; you would need to place a new order. None of this applies where the problem was caused by our error or a carrier failure we are responsible for.

Refusing or not collecting a delivery is not a cancellation request. If you want to cancel, please contact us.

Damaged or incomplete deliveries

Please inspect your delivery on arrival and, where possible, before signing. If the packaging or goods look damaged, or anything is missing:

• note the problem with the driver where possible
• photograph the packaging, shipping labels and affected items
• keep all packaging while we investigate
• contact us within 24 hours of delivery
• do not install, modify or repair a damaged item

We will compare your photos with our pre-dispatch photos and the carrier's records. For UK, EU and EEA consumers, reporting after 24 hours, signing for a parcel or being unable to inspect it on arrival does not remove your statutory rights. Customers outside the UK, EU and EEA should also read Section 3 of our Refund and Return Policy, as late reports may be declined.

Your statutory rights and contact

Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited, including rights relating to cancellation, delivery, faulty or misdescribed goods and refunds.

For shipping, tracking or customs queries, please include your order number: info@robotworks.co.uk · 01858 555583 · 45 North End, Hallaton, LE16 8UJ, United Kingdom.

Returns, Refunds and Cancellations Policy

01 Nov 2026

About this policy

Most of our products are made to order after you buy, so we commit money to manufacturers and freight as soon as an order is confirmed. This policy explains how that affects cancellations, returns and refunds for orders placed on www.robotbodykits.com or by direct invoice with Tyre Wall Stickers Limited, trading as Robot Bodykits (company no. 09373841, registered in England and Wales).

If you are a consumer, you have legal rights (in the UK, under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) that this policy does not reduce. Where anything here conflicts with those rights, your legal rights apply. Business customers should also read Section 12.

1. Before you order

Our composite parts are aftermarket products, not OEM replacements. They normally need professional preparation, trial fitting and adjustment before painting and fitting; this is expected and is not a fault.

Please check your vehicle's make, model, year, generation or chassis code, trim, facelift status and any existing modifications against the product page. If you are unsure, ask us before ordering. We may ask you to confirm your vehicle details in writing before we place your order with the manufacturer.

Materials (such as FRP, wet, dry or forged carbon fibre, ABS and polypropylene) and finishes are as stated on each product page.

If a product is listed at an obviously wrong price or with an obvious error in its description, we may cancel the order and refund you in full before it goes into production.

Production usually begins within two business days of your order, so contact us as soon as possible if you need to change or cancel it. If you order the wrong model, generation or variant when the product page gave correct fitment information, this is treated as a change of mind. Please contact us all the same: we will always do our best to help and find a solution that works for both of us.

2. Made-to-order and bespoke products

Most of our kits are made to order after you buy, with the production time shown on the product page. A kit made to order from our standard designs and options is not legally bespoke, so for consumers in the UK, EU and EEA it is still covered by the 14-day cancellation right in Section 3, even once production has started. Customers elsewhere should see Section 3 for the rules that apply to them.

A product is bespoke when it is made to your individual specification, for example custom dimensions, design changes, finishes outside our catalogue, or parts made to your own drawings. Bespoke products are not covered by the 14-day change-of-mind cancellation right.

Before a bespoke order goes into production, we will send you a written specification and quotation to approve. It will state that the order is bespoke and cannot be cancelled for a change of mind once approved. Bespoke products are still covered by your rights if they are faulty or not as described.

3. Cancelling your order

UK, EU and EEA consumers. For products bought online, by phone or by email (other than bespoke products), you can cancel without giving a reason from the moment you order until 14 days after the day you receive the goods. If one order arrives in several deliveries, the 14 days run from the last delivery.

To cancel, email info@robotworks.co.uk with your name, order number and a clear statement that you want to cancel. You can use the form in Section 14, but you don't have to.

If you cancel:

• You must send the goods back within 14 days of telling us.
• You pay the cost of returning the goods (see Section 5).
• We refund the price and standard outbound delivery within 14 days of receiving the goods back, or of you showing proof that you have sent them, whichever is sooner. If you cancel before dispatch, we refund within 14 days of your cancellation.
• We do not refund the extra cost of any premium delivery service you chose.
• We may reduce your refund for loss in value caused by handling the goods more than needed to inspect them (see Section 5).
• We refund to your original payment method.

We do not charge cancellation fees, manufacturing costs or currency costs on a cancellation made under this right.

Customers outside the UK, EU and EEA (including the USA, Canada, Australia and the Middle East). The following terms apply unless the law of your country gives you rights that cannot be excluded:

• You can cancel before production begins, and we refund what you paid less a 5% processing fee to cover non-refundable card and transaction charges.
• Once production has begun, your order cannot be cancelled. If we agree to cancel at our discretion, we charge up to 50% of the order value to cover committed manufacturing costs, plus the 5% processing fee and any freight already paid.
• Deposits on custom or bespoke orders are non-refundable once production has begun.
• Delivered products cannot be returned or refunded for a change of mind. If the wrong model, generation or variant was ordered, contact us and we will do our best to find a solution that works for both of us.
• Transit damage or missing items must be reported within 24 hours of delivery, and damaged items must not be installed, modified or repaired, or the claim may be declined (see Section 7).
• If a payment dispute or chargeback is opened, any pending refund is suspended until it is resolved.
• The courts of England and Wales have exclusive jurisdiction over any dispute.

Your rights if goods are faulty or not as described (Section 7), or if we cannot deliver to you (Section 10), still apply. US customers: if we cannot ship within the time we stated, we will tell you, and you may cancel for a full refund.

4. Cancelling when no cancellation right applies

This section covers bespoke orders once you have approved the specification, and business orders. (Orders from outside the UK, EU and EEA are covered by Section 3.) These cannot be cancelled for a change of mind. If you ask to cancel, we will try to stop production and may agree to cancel. If we do not agree, the order continues and any balance remains payable.

If we agree to cancel, we will refund what you paid less our reasonable, documented costs that cannot be recovered, such as:

• materials bought or used for your order
• manufacturing and labour already carried out
• supplier cancellation charges
• payment processing fees, actual currency conversion costs, and delivery or freight costs we have already paid

We will take reasonable steps to reduce these costs, itemise any deductions in writing and never charge the same cost twice.

5. Returning goods

Please email us before sending anything back so we can give you a returns reference and packing instructions. This helps us process your return quickly; it does not affect your right to cancel. Return address: Robot Bodykits, 45 North End, Hallaton, Leicestershire, LE16 8UJ, United Kingdom.

Return costs. For change-of-mind returns, you pay the return freight. Many of our products are too large to post and need pallet or specialist freight. As a guide, UK return freight typically costs £80–£250 or more per box or pallet, and international returns cost considerably more, so please ask us for an estimate before ordering. Faulty or damaged goods are dealt with under Section 7 and should not be sent back unless we arrange it.

Condition. You may unpack and inspect goods as you would in a shop. If a part is marked or damaged during fitting, or has been drilled, cut, sanded, filled, primed, painted, wrapped, bonded or otherwise altered, we will reduce your refund by the loss in value, which may be up to the full price.

Packaging. Pack returns securely, ideally in the original packaging, using insured and tracked freight, and keep proof of sending. You are responsible for the goods until they reach us, including damage caused by inadequate packaging.

6. Installation and fitment

Our parts should be fitted by a professional experienced with composite body panels. Always carry out a full dry trial fit before painting, cutting, drilling or bonding, and report any visible issue to us before that work starts, because later work can make a problem impossible to assess.

If you find a fitment problem, stop work and send us photos of the part on the vehicle, close-ups of the problem areas, your vehicle details and modifications, and your fitter's assessment. We will review it with the manufacturer.

We are not responsible for problems caused by incorrect fitting, modification or misuse. We do not pay third-party preparation, painting, fitting or removal costs unless we have agreed to in writing or the law requires it.

If you don't already have a trusted installer, we are happy to recommend a professional familiar with our products.

7. Damage, missing parts and defects

Inspect your delivery on arrival, before signing where possible, and note any visible damage with the driver. Report transit damage or missing items to us within 24 hours of delivery, with photos of the damaged area from several angles, the whole item, the inner and outer packaging and the shipping label. Do not install, modify or try to repair a damaged item; leave it in its packaging until we have investigated. Carriers often reject late claims, so prompt reports protect everyone. For UK, EU and EEA consumers, later reports are still considered.

If a part is faulty, damaged in transit or not as described, contact us with photos before doing any work on it. Because return freight often costs more than the part itself, we will normally offer a remedy that avoids sending it back: a replacement part, a contribution towards a local repair, or a partial refund with you keeping the item. If you would rather reject the goods, we will decide whether to collect them at our cost or refund you without needing them back, so please do not return anything unless we have arranged it.

This does not limit your legal right to a repair, replacement or refund. We will not hold up your remedy while we claim from a carrier, supplier or insurer.

Where we agree a partial refund, repair contribution or replacement in place of a return, that settles the matter for that issue. We photograph every kit and its packaging before dispatch, so we hold a record of its condition when it left us. Manufacturer warranties apply in addition to these rights and do not cover damage from incorrect or non-professional installation, misuse, accident or normal wear and tear.

Handmade composite parts can show minor resin marks, sanding lines, weave variation and surface unevenness, and unfinished FRP needs preparation before paint. Where these are consistent with the product description, they are normal characteristics, not defects. See our Material Characteristics page for details on each material.

8. OnAir air suspension

As well as your 14-day cancellation right, you may return a complete, unused and uninstalled OnAir system in its original packaging within 30 days of delivery. For returns made between day 15 and day 30, you pay the return freight and we may deduct a restocking fee of 10% of the price. Installed systems cannot be returned for a change of mind.

If an OnAir system develops a fault, contact us with photos, a description of the fault and your installer's details. We will work with the manufacturer on a remedy. Installation does not affect your rights if the system is faulty or not as described.

9. Authenticity

We sell genuine products sourced directly from the manufacturers and authorised suppliers named on our website. If you have concerns about authenticity, email us and we can provide evidence such as manufacturer confirmation, distributor certificates or supply records. Commercially sensitive details may be redacted or verified directly with the manufacturer.

An unverified third-party claim that a product is not genuine is not, by itself, grounds for a refund outside your normal cancellation rights. If a product is shown to be counterfeit or misdescribed, you will receive the remedies the law provides.

Vehicle makes and model names are used only to describe compatibility and do not imply the vehicle manufacturer's endorsement.

10. Delivery

We deliver worldwide where suitable freight is available. Each product page states how that item ships:

• Sea freight (DDP, Delivered Duty Paid): import duties and taxes are included, so there is nothing more to pay on delivery. Maximum delivery window: 120 days from dispatch.
• Air freight (DDU, Delivered Duty Unpaid): faster, but import duties and taxes are payable by you on arrival. Maximum delivery window: 60 days from dispatch.

Production and delivery times on product pages and quotes are estimates, and we will tell you about significant delays.

We check your delivery address and shipping options before placing your order with the manufacturer. If our standard method isn't available, we may offer an alternative such as air freight, and will only charge any extra cost if you agree. If we cannot deliver to your destination, or you decline the alternative, we will cancel the order and refund everything you paid with no deductions.

We are not responsible for delays caused by events outside our reasonable control, such as customs inspections, port congestion, carrier failures, severe weather or supplier disruption. If a delay is significant, we will contact you, and you may cancel for a full refund where the law allows.

If your order has not arrived within the maximum delivery window, contact us and we will investigate with the carrier. All shipments are insured. UK, EU and EEA consumers will receive the remedy the law requires without waiting for an insurance claim to settle. For customers elsewhere, a refund or replacement is issued once the carrier's loss investigation is complete, unless local law requires sooner.

Your delivery details. Please give a full, correct address and a phone number, as large items are delivered by freight that may need booking. If delivery fails because the address is wrong, nobody is available at a booked time, or the goods are not collected from a depot, you pay the reasonable redelivery, storage or return costs. If goods remain uncollected for 30 days after we contact you, we may treat the order as cancelled and refund you less those costs and any reduction in value.

11. Customs and import duties

For air freight (DDU) orders, you are responsible for import duties, taxes and clearance fees in your country; for sea freight (DDP) orders these are included. If you do not complete customs clearance, pay correctly disclosed charges or collect your parcel, the goods may be returned to us or destroyed by the carrier. Where the law allows, we will deduct the reasonable, documented costs this causes (such as return freight, storage and carrier charges) from any refund, and goods destroyed for this reason are not eligible for a refund. We are not responsible for delays, seizures or losses caused by customs authorities.

We do not refund import duties or taxes you paid to a customs authority on DAP/DDU orders; you may be able to reclaim them from that authority. Refunds are made in the currency you paid in, and we are not responsible for exchange-rate differences or charges made by your bank or card provider.

12. Business and trade customers

If you buy for business purposes (including workshops, bodyshops, dealers and resellers), consumer cancellation rights do not apply. Unless we agree otherwise in writing:

• Confirmed orders can only be cancelled by agreement, and the costs listed in Section 4 apply.
• Goods remain our property until paid for in full; risk passes to you on delivery.
• Faults, damage and shortages must be reported in writing within 14 days of delivery.
• Our total liability for any order is limited to the price paid for it, and we are not liable for loss of profit, revenue or business, labour or downtime costs, or indirect losses.
• Sponsorship and promotional agreements are governed by their own terms.

13. Payment disputes, road use, liability and law

Payment disputes. Please contact us first if there is a problem; most issues are resolved faster directly. If a chargeback or payment dispute is opened, we may give the payment provider our order, product, authenticity, shipping and correspondence records, and contest disputes we believe are unfounded. We may decline future orders from customers who open disputes on orders delivered as described.

Road use. Some products are designed for styling, track or motorsport use and may not be approved for road use in every country. You are responsible for checking local roadworthiness, registration (such as MOT or TÜV), insurance and modification rules before fitting, and for declaring modifications to your insurer.

Liability. We are not responsible for losses caused by misuse, incorrect installation or modification, or for losses that were not foreseeable. Nothing in this policy limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.

Law. This policy is governed by the law of England and Wales. Consumers living elsewhere keep any protections of their home country's law that cannot be excluded.

14. Contact and cancellation form

Tyre Wall Stickers Limited trading as Robot Bodykits, 45 North End, Hallaton, Leicestershire, LE16 8UJ, United Kingdom. Email info@robotworks.co.uk · Telephone +44 (0)1858 555583 · Company no. 09373841 · VAT GB 400 2442 65.

Model cancellation form (complete and return only if you wish to cancel)

To: Robot Bodykits, 45 North End, Hallaton, Leicestershire, LE16 8UJ, info@robotworks.co.uk

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: ____________

Ordered on: ________ / Received on: ________

Name: ____________ · Address: ____________

Signature (only if this form is sent on paper): ____________ · Date: ________