Material Infomation

Our parts are handmade, made to order aftermarket components. Like all quality aftermarket parts, they carry natural characteristics that come from how the materials are made and finished. These characteristics are completely normal, they are not faults or defects, and they are expected as part of the preparation and fitting process. Please read this before ordering so you know what to expect.

Carbon Fibre Types

We supply carbon fibre parts in two constructions:

• Dry carbon fibre, also known as prepreg carbon. These are the same thing. The material is pre impregnated with resin and cured under heat and pressure. Prepreg carbon is lighter and stronger than wet laid carbon, for a light, premium, high quality part.
• High temperature wet laid carbon. A strong, high quality carbon construction laid and cured under heat, offered as a more cost effective option. Some join lines in the carbon may appear on complex shapes.

Please note that on prepreg carbon bonnets there will be a join line down the centre of the panel. Prepreg carbon sheets are only produced in certain sizes, so a large panel such as a bonnet is made from more than one sheet, which leaves a visible join in the middle. This is normal and expected on prepreg bonnets and is not a defect.

Natural characteristics of carbon parts include:

• The weave pattern can vary slightly across a part and between parts. Small variations in weave direction, alignment or overlap at edges and complex curves are normal for hand laid carbon.
• A clear coat is applied over the weave. Very small pinholes, tiny specks or minor surface points can occur in the clear and can be polished or corrected by a professional detailer or body shop.
• Carbon should be protected from prolonged UV exposure and cared for like any clear coated finish, as it will weather over time if left exposed.

Finishes And Options

By default, our carbon parts are supplied in a gloss finish. The following finish options are available at an additional cost on top of the base price:

• Gloss carbon: standard finish, included as default.
• Matte carbon: additional 10%.
• Forged carbon: additional 20%.
• Matte forged carbon: additional 25%.

Forged carbon has a random marbled pattern. No two parts are identical, and the pattern, flow and density will differ from piece to piece and from any photographs shown. This is the nature of the material and is part of its appeal.

FRP Or Fibreglass

• FRP (Fibre Reinforced Polymer) parts are supplied primed or in gel coat and are always intended to be prepared and painted before use. They are not a finished product as delivered.
• Natural resin characteristics such as minor surface waviness, small imperfections, light pinholes or slight contour variation are normal and are easily addressed by a professional body shop during preparation and painting.
• Some sanding, filling and prep work is a standard and expected part of fitting FRP parts. This is normal bodywork preparation, not a defect.

PP Or Plastic Parts

• PP (Polypropylene) parts, such as some bumpers and lips, are flexible by design. This flexibility is intentional and helps with fitment and durability.
• PP requires a plastic primer or adhesion promoter before painting. Skipping this step can cause paint adhesion problems, which are not covered by us.

Widebody Kits

• Widebody kits require cutting and modification of the vehicle's front and rear quarter panels so that the wider arches and wider wheels can be fitted.
• This is permanent bodywork that must be carried out by a qualified professional. Cutting the quarter panels is a normal and necessary part of installing a widebody kit, and it cannot be avoided. Please make sure you understand this before ordering a widebody kit.

Fitment And Adjustment

• Aftermarket parts are not factory panels. Slight variances from original equipment tolerances are normal, and minor trimming, adjustment, drilling or alignment during professional fitting should be expected.
• Always test fit the part before painting or finishing. Once a part has been painted, wrapped, trimmed, bonded or otherwise modified, it is considered accepted and cannot be returned.

Handling, Protection And Storage

• Parts may arrive with a light protective wax, film or release agent residue from manufacturing. This is normal and cleans off easily during preparation.
• Store parts flat, supported and out of direct sunlight until they are fitted. Composite parts can flex or distort if stored badly or left leaning under their own weight.

All of the above are normal characteristics of high quality handmade composite parts and are not grounds for a refund. Genuine manufacturing faults, incorrect items and transit damage are of course covered, please see our Refund and Return Policy for how those are handled. If you are ever unsure about anything before ordering, contact us and we will be glad to help.

Shipping and Delivery

This page explains how your order is produced, shipped and delivered. Because our parts are made to order, please read the production and delivery timescales below before ordering. The individual product page will always confirm the shipping method for that specific item, so please check it as well.

Production Times

Your parts are manufactured specifically for you once you order, so there is a production period before anything ships. Typical production times are:

• FRP parts: around 15 working days.
• Carbon and partial carbon parts: around 20 to 25 working days.

These are typical guides rather than guarantees, and larger or more complex kits can take a little longer. The estimated time for your specific item is shown on its product page or available from us on request.

Shipping Methods

We ship worldwide. The method that applies to your item is shown on the product page, and small items and full kits are handled a little differently.

• Sea Freight, Delivered Duty Paid (DDP): our standard method for full kits. Import duties and taxes are already included, delivery is door to door, and there is nothing further for you to pay on arrival. Sea freight is typically free and is the most affordable option, though it takes longer than air.
• Air Freight: used as standard for small items such as spoilers and canards, which arrive in around 10 working days in total. Full kits ship by sea freight as standard but can be upgraded to air freight on request, see below. For air freight, import duties and taxes are generally payable by you and are confirmed for your item or quoted when you request an upgrade.

Understanding DDP and DDU

• DDP (Delivered Duty Paid) means we have paid the import duties and taxes for you. The price you pay is the price you pay, with no customs charges on delivery.
• DDU (Delivered Duty Unpaid) means duties and taxes are not included, and your local customs or carrier will collect them from you before or on delivery. These charges are set by your country, not by us.

If you are ever unsure which applies to you, please contact us before ordering and we will confirm.

Upgrading Your Kit to Air Freight

Full kits ship by sea freight as standard. If you would like your kit faster, you can upgrade to air freight. Please contact us and we will quote you for the two methods available:

• Air freight to your local airport: we fly the kit to your nearest airport. You then arrange a local customs broker, pay the clearance fees and pay any customs and duties. This is the more affordable of the two air options.
• Direct courier (such as UPS or DHL): we send the kit straight to your door by courier. You pay customs and duties on arrival, but there is no broker to arrange. This is the most expensive option, and also the fastest and most hassle free.

As a simple guide to cost: sea freight is the cheapest, air freight to your local airport is the next step up, and direct courier air freight is the most expensive but the quickest and most convenient.

Delivery Times

Once your order has been produced and dispatched, typical transit times are:

• Air freight, small items such as spoilers and canards: around 10 working days in total.
• Air freight, upgraded kits: faster than sea freight, with exact timescales confirmed when we quote your upgrade.
• Sea freight: approximately 30 to 50 days, varying by destination country.

Delivery estimates are guidance, not guarantees, as transit and customs are outside our direct control. For clarity, the maximum delivery windows from the dispatch date are up to 60 days for air freight and up to 120 days for sea freight. A refund or replacement for a lost shipment cannot be issued until the applicable window has passed and a loss claim has been filed and processed with the carrier. All shipments are insured against loss.

Tracking Your Order

Once your order ships we will provide tracking details so you can follow its progress. If your tracking does not update for an extended period, please contact us and we will investigate with the carrier.

Customs and Import Charges

For DDP (sea freight) orders, duties and taxes are included and there is nothing more to pay. For DDU (air freight) orders, all import duties, taxes and customs charges are your responsibility and are set by your destination country.

• If you fail to complete customs clearance, pay import duties, or collect your parcel, the item may be returned to us or destroyed by the carrier.
• Items returned because of a clearance failure will incur the carrier's return charges, which will be deducted from any refund.
• Items destroyed by the carrier because of a clearance failure are not eligible for a refund.
• We are not liable for delays, seizures or losses caused by customs authorities in the destination country.

Delivery, Inspection and Damage

Please inspect your delivery on arrival, before signing where possible. If there is any visible damage to the packaging or item, or anything is missing, note it with the driver and report it to us immediately, and in any case no later than 24 hours after delivery. Carriers reject claims for transit damage that is not reported straight away. Do not install a damaged item. Full details of what to send us are in our Refund and Return Policy.

Delivery Address and Failed Delivery

Please make sure your delivery address is complete and correct at checkout. Orders that are returned or delayed because of an incorrect address, a refused delivery, or an uncollected parcel may incur additional carrier charges, which will be your responsibility. If you need to change your address, contact us as soon as possible, as we may not be able to make changes once an order has shipped.

Orders That Have Not Arrived

If your order has not arrived within the maximum window for its shipping method, please contact us and we will investigate and, where needed, begin a loss claim with the carrier. We ask for your patience while this process is completed, as claims can take time. We will always keep you updated and do our best to get things resolved.

Contact Us

• Email: info@robotworks.co.uk
• Phone: 01858 555583
• Address: 45 North End, Hallaton, LE16 8UJ, United Kingdom

Refund and Return Policy

We want you to be happy with your purchase, and we will always work with you to put things right. This policy explains how returns, refunds, cancellations and delivery issues are handled for orders placed through the Robot Bodykits website or by direct invoice. It is written in accordance with the laws of England and Wales and forms part of our Terms of Sale. By placing an order you confirm that you have read, understood and agreed to these terms.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Where the law gives you a stronger right than this policy, the law applies.

Please Read First, Our Products Are Made To Order

Almost everything we sell is made to order. When you place an order, your parts are manufactured specifically for you at our production facility and then shipped to you. We do not hold most items in stock, and once production has begun the manufacturing cost is committed.

Because of this, we can only offer limited cancellations and returns. We are not trying to make things difficult, we simply ask that you order carefully. Before ordering, please double check your vehicle's exact model, generation, chassis code and year against the fitment shown on the product page, and contact us if you are unsure. We are always happy to confirm fitment before you buy.

As items are produced to order, lead times vary by product. Estimated production and delivery timescales are shown on the product page or available on request, and are provided as guidance rather than a guarantee.

How We Resolve Problems

If something is not right, please contact us first and we will always try to find a fair solution. Depending on the issue, that might mean a repair, a replacement part, help arranging professional rectification, a partial refund or price reduction while you keep the item, or a full refund where that is the right outcome.

In many cases, particularly for minor issues, we may offer you a partial refund or price reduction so you can keep the part and have it finished or corrected locally, rather than sending it back. This is often faster and easier for everyone, and it is usually our preferred way to resolve things. Any resolution of this kind is agreed with you directly. Where we do agree a partial refund in place of a return, that settles the matter for that issue.

None of this affects your statutory rights where an item is faulty, not as described, or not fit for purpose.

Cancelling An Order

Cancellation requests must be sent to us in writing at info@robotworks.co.uk. A cancellation is not confirmed until we acknowledge it in writing. Because we usually begin production within two business days of your order, please contact us as soon as possible.

Before production begins

• You may cancel for a refund, less a 5% payment processing fee, which covers non-refundable card and transaction charges.
• Shipping costs already paid are non-refundable, including where shipping is built into the product price.

After production has begun (made to order items)

• Made to order parts are produced specifically for you and generally cannot be cancelled once manufacturing has started.
• Where we are able to cancel at our discretion, a charge of up to 50% applies to cover committed manufacturing costs, plus the 5% processing fee.
• Deposits on custom or bespoke orders are non-refundable once production has begun.

After dispatch

• Once an order has shipped it cannot be recalled or cancelled in transit. Please see Returns below.

Returns And Change Of Mind

Because our parts are made to order, they are exempt from the standard 14 day distance selling cancellation right, and we are generally unable to accept returns simply for a change of mind. If you have any doubt about your choice, please ask us before ordering.

For any item that is not made to order and is held in stock, your statutory right to cancel within 14 days of delivery applies. Such items must be returned unused, uninstalled and in original condition and packaging, at your own cost.

Where we do accept a return, the following always applies:

• Returns must be approved by us in writing first. Unauthorised returns will be refused.
• Items must be unused, uninstalled, unmodified, and in their original packaging with all hardware and accessories.
• Return shipping is at your cost and must be sent tracked and insured. We are not responsible for items lost or damaged on their way back to us.
• Refunds are issued only after the item is received and inspected, to the original payment method. Shipping costs are non-refundable.

Damaged In Transit, Report Immediately

All shipments are insured, but carriers will reject claims for transit damage that is not reported straight away. If there is a delay, they will treat it as damage caused after delivery. To protect your claim:

• Inspect your delivery on arrival, before signing where possible. If there is any visible damage to the packaging or item, or anything is missing, note it with the driver and report it to us immediately, and in any case no later than 24 hours after delivery.
• Do not install, modify or attempt to repair a damaged item. Doing so will void the claim. Leave it in its packaging and contact us.
• Send us clear photos showing the damaged area from several angles, the whole item, the internal protective packaging, the external packaging, and the shipping label.

Some parts, such as FRP components, can be repaired by a professional body shop, and in those cases we may offer a partial refund toward the repair. We will always do our best to support you through any remediation or insurance process. Insurance claims can take several weeks to conclude through the carrier.

Fitment

All of our parts are designed to be fitted by a qualified professional. If a part genuinely does not fit, we will put it right, but we need to establish that first, so we ask for the following before offering a resolution:

• Clear photos of the fitment issue from several angles.
• Photos of the vehicle showing the model and chassis the part is being fitted to.
• The name, contact number and address of the professional installer.

If you do not already have a trusted installer, we are happy to recommend a professional who is familiar with our products.

OnAir Air Suspension

• Uninstalled systems may be returned within 30 days of delivery, or the minimum period required by law if that is longer, provided they are complete, unused and in original condition and packaging. Return shipping is at your cost, and the cancellation and restocking terms above apply.
• Once installed, OnAir systems cannot be returned.
• If any issue arises with your OnAir system after installation, contact us and we will do our best to resolve it for you, working with you and the manufacturer toward a solution.

Warranties

Where a product is covered by a manufacturer warranty, that warranty applies. If you believe you have a genuine manufacturing defect, contact us with photos and details and we will help you raise and progress a claim with the manufacturer. Warranties do not cover damage caused by improper or non professional installation, misuse, accident, road use, or normal wear and tear.

Sponsored And Heavily Discounted Items

Parts supplied under a sponsorship arrangement or at a heavily discounted price are provided on that basis and carry no warranty. Standard cancellation, change of mind and return terms do not apply to these items. If you have received a part through a sponsorship or discounted arrangement, please refer to our Sponsorship page for full details of the terms that apply. Any statutory rights that apply to you as a consumer are unaffected.

Product Characteristics (FRP And Composite Parts)

FRP (Fibre Reinforced Polymer) and similar composite parts can show natural resin characteristics, such as minor surface imperfections. These are inherent to the material, are not product defects, and are easily addressed by a professional body shop during preparation and painting. Refunds are not issued on the basis of these normal characteristics. For full detail on the normal characteristics of every material we supply, please see our Material Characteristics page.

Delivery Times And Non Arrival

Delivery estimates are guidance, not guarantees. Maximum delivery windows from the dispatch date are:

• Air freight: up to 60 days
• Sea freight: up to 120 days

If your order has not arrived within the applicable window, contact us and we will investigate with the carrier. All shipments are insured against loss. Please note that a refund or replacement cannot be issued until the maximum window has passed and a loss claim has been filed and processed with the carrier, which can take time. We ask for your patience while this is completed.

Customs And Import Charges

For air freight (DDU) orders, import duties, taxes and customs charges in the destination country are your responsibility and are not included in the product or shipping price. For sea freight (DDP) orders, these are already included.

• If you fail to complete customs clearance, pay import duties, or collect your parcel, the item may be returned to us or destroyed by the carrier.
• Items returned because of a clearance failure will incur the carrier's return charges, which will be deducted from any refund.
• Items destroyed by the carrier because of a clearance failure are not eligible for a refund.
• We are not liable for delays, seizures or losses caused by customs authorities in the destination country.

If you are unsure about duties or customs in your country, please check with your local customs authority before ordering.

Faulty Or Incorrect Items, Your Statutory Rights

If we send you the wrong item, or an item that is faulty or not as described, you are protected under the Consumer Rights Act 2015 and we will make it right at no cost to you, by repair, replacement, price reduction or refund as appropriate. Please report the issue with photos of the item, the packaging and the shipping label as soon as you notice it. This is separate from, and unaffected by, our change of mind and made to order terms above.

Order Verification

We carry out quality checks on every kit before dispatch and photograph parts prior to shipping, so we hold a documented record of each product's condition when it leaves us.

Business And Trade Customers

The consumer cancellation and change of mind rights described in this policy apply to consumers buying for personal use. Business and trade purchases are made on our standard commercial terms, and the statutory consumer rights above do not apply to them. If you are buying as a business, please contact us before ordering if you need anything clarified.

Chargebacks And Payment Disputes

We keep detailed records of every transaction, communication, tracking event and delivery confirmation, and we would always rather resolve any issue with you directly. Please contact us first. Raising a chargeback or payment dispute before contacting us, on an order delivered as described, is treated as a breach of these terms.

• If a dispute is filed, any pending refund is suspended until the dispute is resolved.
• We will contest unjustified disputes and provide the payment provider with our full order, tracking, delivery and communication evidence.
• Filing a dispute does not speed up any refund and may result in the claim being declined.
• Customers who file disputes on orders delivered as described may be declined for future orders.

Where you pay by PayPal or a similar service, please use it responsibly. Misusing buyer protection processes or making false claims may have legal consequences.

When We May Decline A Request

We reserve the right to refuse a return, exchange or refund where:

• The item has been used, installed, dry fitted, modified, painted, wrapped, trimmed or damaged after receipt.
• Transit damage or a shortage was not reported immediately on delivery.
• A change of mind request is made on a made to order item, or the item is no longer in original, resaleable condition.
• You ordered the wrong item in error, for example the wrong model, generation or variant. This is treated as a change of mind, and made to order items remain non returnable.
• The item was returned without prior written approval.
• There is evidence of fraud, abuse, or repeated irregular return activity.

Product Use Disclaimer

The products sold on this website, including those supplied by our partners, are designed exclusively for racing and competition use and are not intended for road use or public highways. Any use must comply with the rules of officially sanctioned motorsport events. It is the buyer's responsibility to ensure compliance with all applicable laws and regulations in their country. Tyre Wall Stickers Ltd t/a Robot Bodykits makes no representations or warranties regarding the legality or suitability of these products for road use, and the buyer assumes all associated risks and responsibilities.

Limitation Of Liability

While we stand behind the quality of our products and service, Robot Bodykits and its parent company Tyre Wall Stickers Limited shall not be liable for indirect, incidental, consequential, special or exemplary damages arising out of or related to any transaction, except where such liability cannot be excluded by law.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes arising from transactions with us fall under the jurisdiction of the courts of England and Wales.

Contact Us

We value the trust our customers place in us, and our aim is always a fair resolution. Please get in touch with any question or concern before taking any other action:

• Email: info@robotworks.co.uk
• Phone: 01858 555583
• Address: 45 North End, Hallaton, LE16 8UJ, United Kingdom

Registered company: Tyre Wall Stickers Limited T/A Robot Bodykits. Company No. 09373841. VAT No. 400 2442 65. For details of how we handle your data, please see our Privacy Policy.