Sooqoo BMW M5 G90 G99 Touring / Sedan Carbon Program

Return & Exchange Policy

Scope of Policy

This policy applies to all transactions made through the Robot Bodykits website or via direct invoice, unless specific product terms state otherwise.

General Returns

Customers may cancel orders and potentially receive a refund (minus a 5% transaction fee) if the cancellation is made within three business days of placing the order. This refund does not include any shipping costs, even if they are integrated into the product's price.

Due to the nature of our custom-made products, returns are generally not possible once an order has been shipped. However, we understand that issues may arise.

• Faulty or Ill-Fitting Products: If you receive a product that is faulty or does not fit as expected, please contact us immediately. We will work with you to find a resolution, which may include:

  • A partial refund to cover the costs of professional repair or modification to make the product fit correctly.
  • Remaking the product, with the customer responsible for covering return shipping costs. In this case, the customer can keep the original product.

• Other Circumstances: In limited situations, we may consider a return request for a non-faulty product. To be eligible, the product must be returned to the manufacturer's address in its original condition. Please note that only the product's purchase price will be refunded, excluding any shipping charges incurred. Customers are responsible for all return shipping costs.

Bespoke Robot Orders

Our robot kits are custom-made. Cancellation fees apply depending on the production stage:

• Pre-production cancellation: 5% non-refundable transaction fee.
• Post-production cancellation or cancellation after deposit: 50% refund due to the customization involved. If the kit was acquired with special pricing or sponsorship, the refund amount may differ.
• Deposits for custom orders are non-refundable if canceled post-production or post-deposit.

Product Features & Installation

• Professional Installation: Our products are designed for professional installation. Attempted DIY installation may void the warranty and lead to undesirable results.
• FRP (Fiber Reinforced Polymer) Parts: Resin traits like sanding lines or filler marks are inherent to the material and are not considered product defects. Professional body shops can easily address these. Refunds will not be processed based on these characteristics.
• Improper Installation: Improper or DIY installations are not covered by our warranty. Any damages or issues arising from non-professional installations are the customer's responsibility.

OnAir Products

For cancellations, notify us within three business days. After dispatch, refunds are only possible upon returning the product to our warehouse. Return shipping fees are borne by the customer.

Product Damage

• Report Upon Delivery: If you observe any damages upon delivery, report them to the driver immediately and take photographs as evidence. Our kits are insured, but we require this evidence for a smooth insurance claim process.
• Partial Refunds for Repairs: Some components, such as FRP parts, might be repairable by professional body shops. We may offer partial refunds to cover these repairs.
• Support During Remediation: We understand the inconvenience caused by damaged products and will support you throughout the insurance or repair process.

International Orders

• Delivery Delays: International deliveries might face delays due to customs. Customers are responsible for all local customs charges.
• Change of Mind & Returns: We do not accept returns or refunds based on a change of mind after delivery if the product meets the agreed-upon conditions.

Order Verification and Payment

• Order Verification: We conduct thorough checks on each kit part before dispatch for quality assurance. Each part is photographed to document its condition before shipment.
• Payments via PayPal: We urge customers using PayPal to be familiar with the platform's policies and avoid misusing them. Misusing PayPal's protection policies or making false claims can result in legal consequences.

Post-Dispatch and Customs Handling

• Limited Control After Dispatch: Once a kit is dispatched, our control over its movement is limited to tracking. We cannot recall or reroute the product during transit. International deliveries may face extended delays due to customs processing.
• Chargebacks: We strive to resolve customer concerns directly. Initiating a chargeback without first attempting resolution with us is considered a breach of agreement. We maintain detailed records for contesting unjustified chargebacks.

Shipping and Handling

• All shipping costs are non-refundable, regardless of whether they are integrated into the product price or itemized separately.
• Customers are responsible for any return shipping charges, even in cases where a refund is issued.
• International customers are responsible for all local customs and port charges.

Cancellation Fees

• In-stock Items: 20% restocking

Dispute Resolution:
At Robot Bodykits, a brand under Tyre Wall Stickers Limited, we believe in open dialogue and amicable solutions. If you find yourself unsatisfied with any aspect of your transaction, we encourage you to reach out to our customer service team. We’ll work diligently to address your concerns, aiming for a resolution that upholds both our policy and your satisfaction. Resorting to chargebacks or other forms of dispute without prior communication with our team may complicate the resolution process.

Contact Information:
Your feedback and concerns are invaluable to us. Please direct any questions or grievances to:

• Email: info@robotworks.co.uk
• Phone: 01858555583
• Address: 45 North End, Hallaton, LE16 8UJ, GB 

Limited Liability:
While we stand by the quality of our products and the accuracy of our service, Robot Bodykits and its parent company, Tyre Wall Stickers Limited, under no circumstances shall be liable for indirect, incidental, consequential, special, or exemplary damages arising out of or related to any transaction.

Governing Law:
All terms, conditions, and policies set forth by Robot Bodykits and Tyre Wall Stickers Limited are governed by the laws of the United Kingdom. Any disputes or legal matters arising from transactions or interactions with our company will be addressed under UK jurisdiction.

Privacy and Data Handling:
Protecting your data is of paramount importance to us. All personal and transactional information is handled with the utmost care, adhering to the stringent data protection regulations of the UK. For a comprehensive look at how we manage and protect your data, please refer to our Privacy Policy.

Clear Call to Action:
Your satisfaction and understanding are core to our values. We earnestly urge all our customers to thoroughly peruse our return and exchange policy before finalizing any purchase. This mutual understanding paves the way for smoother transactions and heightened trust.

Our Commitment to You:
While our returns policy might come across as stringent, please understand that it’s crafted with the challenges of shipping high-value and intricate components in mind. These procedures are in place to ensure sustainability, allowing us to serve you effectively while also safeguarding our operations.

At the heart of Robot Bodykits, our true aim is unwavering customer satisfaction. We pride ourselves on going above and beyond for our community of customers. Your trust is invaluable to us, and we reciprocate by providing top-tier service and support at every turn.

We kindly request that our customers approach this relationship with the same level of respect and trust. Misusing or attempting to exploit our goodwill only undermines the efforts we put into ensuring a seamless experience for everyone. Together, let’s foster a relationship built on mutual understanding and shared goals.